Heating Oil FAQs

Our regular business office hours are: Monday – Friday, 7:30am – 5:00pm

If you have an emergency during non-business hours, our Service Technicians and Oil Delivery Drivers are available 24/7 to meet your home comfort needs. Please contact us so that our on-call team can assist you.

Lorden is in the process of developing new facilities as part of the brand expansion including local showrooms so that customers can see and learn about equipment options.

Yes. We’ll come to your home to evaluate your needs and provide free estimates on any equipment needs or installation projects. We’re also very respectful of your time, your home, and your budget. Our in-house fabrication, for example, is one way we make projects easier. By custom fabricating your ductwork, we make installation faster and more precise. Our highly skilled team is courteous, always taking care to avoid disrupting your life.

We work with leading companies who provide the highest quality products. And we offer these brands to you at a competitive price:

• Boilers – Weil-McLaink, Gold Buderus, System 2000
• Furnaces – ThermoPride, Patriot, Bard, Miller
• Hot Water Tanks – Super-Stor, Weil-McLain, Bock, John Wood
• Air Conditioning – Ruud, First Company
• Humidifiers – AprilAire
• Oil Tanks – Granby & Roth
• Radiant Heat – Uponor

We recommend that you have your heating system serviced on an annual basis. This ensures the most fuel-efficient performance, prevents costly repairs, and extends the life of your equipment.

Yes, we offer service plans to cover an extensive number of components for your heating system, including the cost of your annual tune-up. Our plans can be customized to meet your home comfort needs.

We conduct the following service with our annual tune-up:

• Brush and vacuum system and smoke pipe
• Replace oil burner nozzle
• Replace filter at oil tank
• Inspect ignition system to burner and adjust electrodes
• Visually inspect for obvious potential mechanical failures
• Oil power venter motors and certain types of circulators
• Perform efficiency test
• Evaluate condition of heating system using a 15-point checklist

We recommend that you have your system tuned up between March 1 and October 1. This ensures that your system is operating efficiently prior to the peak season.

We recommend an annual inspection of your central air-conditioning system. We will conduct the following services during this inspection:

• Inspect and clean dust and debris build-up on the coil area of the condenser
• Check amperage draw of condenser circuit, condenser, and fan motor
• Visually inspect condenser contactor for defaults or blemishes in contacts
• Inspect air filter at interior unit to determine if it needs replacement
• Verify proper operation of condensate drain at interior unit
• Visually inspect interior blower unit for proper operation
• Check operating pressures of system to confirm proper operation

1. Be sure the thermostat is set above room temperature.
2. If you have a digital thermostat, verify that the batteries are functioning properly.
3. Check all emergency switches and electrical breakers or fuses.
4. Check your fuel level in your oil tank.
5. If everything checks out, push the reset button ONLY ONCE (this releases fuel into the chamber).
6. If your heat is still not functioning, please contact Lorden so that we can assess the issue and make appropriate repairs.

Your reset button is located on the control that is on your burner. It is normally on the right side (most of them are RED).

Water leaks and basement floods can present problems for your equipment. Do what you can to stabilize the water problem (if it is a leak, shut off the main water supply at your blue well tank or near your water meter) and contact Lorden so we can assess the situation and make appropriate repairs.

The pressure on your boiler should be approximately 15psi.

You should look at the top of the float to determine the amount of oil in your tank.

Based on a 275-gallon tank, the measurements are approximate gallons:

• ¾ tank = 206 gallons
• ½ tank = 137 gallons
• ¼ tank = 70 gallons

No. Quarter tanks represent about 70 gallons, which should last a week.

No, tapping on an oil tank is not an accurate way to determine whether the tank is empty or full. An empty tank and a half full tank can produce the same sound.

Our budget program provides you with the ability to plan ahead and pay for your heating expenses over a 10-month period. We work with you to determine a level monthly payment that helps keep heating costs manageable and predictable.

If, during the season, heating oil prices increase, we may adjust your budget payment to help ensure that you don’t have a large balance due at the end of the season. If you have a credit balance at the end of the season, you can utilize it future service/deliveries or receive a refund.

You can have automatic payments arranged through credit card transactions or electronic check payments. Please contact us to set up your automatic payment schedule.